Coming soon, from Pixar…
10 years ago
"Am I definitely going to get this rug after June 7th or when the 7th comes around will the vendor say "We don't make this rug anymore" or "Now, it's back ordered until August." Also, as a suggestion, it would have been nice to get this notice soon after I ordered my rug, instead I got it nearly 3 weeks later. Had I known at the time that it would take until June, I would have ordered a different rug and now my second choice isn't available." Now, I realize this could have been written a little more politely but it most certainly could have been written a lot more hatefully. I honestly just wanted to know if it was a possibility that I would not get the rug and I also just wanted to give them a suggestion about their company. AND if they wanted to give me a discount that wouldn't hurt :) Anyway, this is what they wrote back This is the updated date that the vendor gave us. We do expect you to receive them on that date. Thanks Should I be mad? Because I am! I think that response is kinda rude and it definitely doesn't go with the policy "the customer is always right." Even the font is rude. They should have said "I know, you're right, we're sorry about that but the vendor just let us know so we wanted to pass along the message as soon as possible. I definitely think you'll get it in June but let me know if you'd like to make any changes to your order. Sorry for the inconvenience." If they had said that I would have been very happy and then would recommend this company to all my friends. Instead I am giving them an awful customer service review. Now you're wondering "who is this awful company?" I can't tell you because if you see the website you will want to order something from them and you won't care about my awful review. I don't want to give them any more business. Anyway, am I being irrational? Should I be mad? AND should I call customer service to let them know about their rude email replier? I bet the woman who answers the phone also answers the email... Dumb Eve Dobbs. You can suck it. |