I ordered a rug from this small company online. I LOVE THE RUG!! They have SO many cute rugs! I was so looking forward to doing business with them in the future. In fact, I typed in the wrong billing address and they called me right away and asked for the corrected one so they could get my order out. They said it would be at my door in 7-10 days! GREAT!
15 days later I haven't gotten it. I decided to call just to see what was going on. Lo and behold it's backordered until June 1st. great.
At this point, I'm a little annoyed at the fact that I had to call to find out it had been backordered. Shouldn't they have notified me?
Anyway, I get an email from some chick named Eve Dobbs today telling me it's been backordered until June 7th and to write with them back with any questions... so I write...
"Am I definitely going to get this rug after June 7th or when the 7th comes around will the vendor say "We don't make this rug anymore" or "Now, it's back ordered until August." Also, as a suggestion, it would have been nice to get this notice soon after I ordered my rug, instead I got it nearly 3 weeks later. Had I known at the time that it would take until June, I would have ordered a different rug and now my second choice isn't available." Now, I realize this could have been written a little more politely but it most certainly could have been written a lot more hatefully. I honestly just wanted to know if it was a possibility that I would not get the rug and I also just wanted to give them a suggestion about their company. AND if they wanted to give me a discount that wouldn't hurt :) Anyway, this is what they wrote back This is the updated date that the vendor gave us. We do expect you to receive them on that date. Thanks Should I be mad? Because I am! I think that response is kinda rude and it definitely doesn't go with the policy "the customer is always right." Even the font is rude. They should have said "I know, you're right, we're sorry about that but the vendor just let us know so we wanted to pass along the message as soon as possible. I definitely think you'll get it in June but let me know if you'd like to make any changes to your order. Sorry for the inconvenience." If they had said that I would have been very happy and then would recommend this company to all my friends. Instead I am giving them an awful customer service review. Now you're wondering "who is this awful company?" I can't tell you because if you see the website you will want to order something from them and you won't care about my awful review. I don't want to give them any more business. Anyway, am I being irrational? Should I be mad? AND should I call customer service to let them know about their rude email replier? I bet the woman who answers the phone also answers the email... Dumb Eve Dobbs. You can suck it. |
5 comments:
Yes, you should definitely be bad. She sent that email as if she didn't have time to respond...it's like that email I got from Klatter after she had kept blowing me off and then she was like "hey sorry, I've been really busy. Again, sorry." Sucks that the rug is so cute, otherwise I would just tell them to give your money back.
I would contact the Better Business Bureau in the area of the business. Sounds fishy to me.
Dear Frustrated Customer,
I just REALLY want to know where you ordered the rug. It would better help me understand the story. Plus I am in the market for a new rug.
Sincerely,
Missing the Point.
Katie, It's a rug for gosh sake. Save your anxiety for something worth wild. And the email sounded perfectly fine to me just a regular to the point response. But itlooks like I am in the minority!!
Text to Self?
As an account manager for the largest office supply company in the world, I often have to break it to customers that the manufacturer ship date changed but i do it in a nicer way. This company def needs a Poo on staff.
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